12
TROUBLESHOOTING
PROBLEM SOLUTION
The appliance does not
switch on.
• Make sure that the indicator marks (on the lid of the bowl, on the
bowl, on the blender jug and on the motor unit) are aligned.
The appliance suddenly
stops running.
• The lid of the bowl may have become undone during a heavy
processing job. Close the lid properly. The appliance will start working
again.
• The appliance is too hot. Set the control knob to OFF to switch off the
appliance and remove the mains plug from the wall socket. Allow the
appliance to cool down to room temperature. Plug the appliance in
again and switch it on. Process smaller batches.
The motor of the device
runs but cone of the citrus
press does not turn.
• Check that the shaft on the Citrus Press is properly attached.
• Check that the sieve of the Citrus Press is properly attached.
(Indication on the sieve points to indication on the handle of the
bowl).
Can I clean all removable
parts in the dishwasher?
• Yes, except the motor unit and the protection cap for the blade unit.
What does ‘PULSE’ mean?
• When you press the PULSE button, the appliance will run at its highest
speed as long you keep pressing the button.
• Using the PULSE button is recommended if you want to have more
control over the processing job, for instance when you are chopping.
Can I pour boiling hot
ingredients into the
blender jar?
• No, let the liquids or ingredients cool down to 80°C to avoid
damaging the accessories.
Why does the motor
produce a smell during
processing?
• It is very common for a new appliance to give off a smell or emit some
smoke the first few times it is used. This will stop after using the
appliance a few times.
• The appliance may also give off a smell or emit smoke if it has been
used continuously for too long. In that case you have to switch the
appliance off and let it cool down for 60 minutes.
What should I do when the
blade unit or motor gets
blocked during
processing?
• Switch the appliance off and use a spatula to dislodge the ingredients
that block the blade unit.
• It is recommended to process small quantities.
What should I do if the
blender leaks?
• Switch the appliance off and pour out the ingredients.
• Then remove the blade unit interface.
• Check if the sealing ring has been assembled properly on the blade
unit.
Why does the ICE function
not work?
• To use the ICE button, first turn the control knob to position ON.
• Then push the ICE button.
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